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Monday, April 12, 2021

Sfdc Master Subscription Agreement

12.4. Refund or payment in case of termination. In the event of termination for reason, we will reimburse you for all fees paid in advance, covering the remainder of the validity of all subscriptions after the effective date of the termination. In the event of termination for cause, you must pay all unpaid fees for the residual validity of all order forms after the effective date of the termination. Under no circumstances does a termination exempt you from the obligation to pay us the taxes payable for the period prior to the effective date of the termination. 4.2 Salesforce Platform for FinancialForce Accounting. If you purchase FinancialForce`s accounting department, we may need to provide you with Salesforce`s full CRM service instead of the Salesforce platform for the smooth running of FinancialForce`s accounting department. In this case, you can only use the Accounts, Sales Opportunities, Price and Products tabs and no other Salesforce CRM features, and only if necessary for the use of FinancialForce Accounting Service, unless you have purchased a full CRM subscription from the user concerned. Essentially: negotiate, negotiate, negotiate. The good news here is that Salesforce is willing to discuss certain contractual terms, at least in advance. But once you sign up, you`ll be at the mercy of Salesforce`s legal team. When the first signing was made, Salesforce was not as expensive as in the last agreements we had with them,” says a former Salesforce user, who spoke to Nutshell on condition of anonymity. “At first they were reasonable, and they kept driving up our prices.” “Try calling Salesforce if you want to have a hole in your head at the end,” says Steve Meitzen, president of SCM Consultants, a recent Nutshell client who has hired Salesforce in two previous companies. After leaving a company where he worked as a sales consultant, Meitzen tried to end his Salesforce subscription and was masoned with stones by the CRM account team.

They kept saying they were weighing my credit card during the extension, and I tried to tell them I was gone,” said Meitzen Nutshell. “It was really hard to get on the phone. The impression I got was, “Salesforce is great and wonderful, and you`re very lucky to have used that.” In fact, I still get advertising emails from them. It`s like putting salt in a wound. Beyond the billing problems, Meitzen struggled to get other members of his team to learn the product. “I remember a phone call I had with a production manager who didn`t know the product, and receiving it alone was a sample and a tribulation. Salesforce has all the advertising and pretty cartoons, but if you`re not very familiar with the way they do things, you`re going to run into real difficulties. 6.1. Use charges. You must pay all the fees listed in all Advologix service order forms submitted to this Master subscription contract. Unless otherwise stated or in some form of Advologix service order, (i) fees are shown and payable in U.S. dollars (ii) fees are based on purchased services and not on actual usage, (iii) payment obligations are not cancellable and fees paid are non-refundable and (iv) the number of acquired user subscriptions can be used during the corresponding subscription period indicated on the service order form , not to be diminished. Subscription fees for users are based on monthly periods beginning on the start date of the subscription and each monthly anniversary; As a result, user subscription fees added in the middle of a monthly period are charged for this full monthly period and for the remaining monthly periods over the duration of the subscription. 12.5.

Return of your data. At your request, within 30 days of the termination date of a subscription for purchased services, we provide instructions so that you can download a file of your data in .csv format with attachments in their native format.

posted by Joe Schwartz - J. Schwartz,llc at 5:25 am  

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